Terms and Conditions of Use

Returns and Exchanges

Toys/ Homewares/ Art and Prints
All toys, homeware items, art, and print sales are final. We will only accept returns on items that were received severely damaged. If the item you purchased arrives damaged you must contact our customer service within 14 days of the item’s arrival. Email customer service a picture of the damaged item along with your order number; we will then assess the damage to determine whether the item was damaged during shipping or if it is a manufacturing error. We will not accept goods that were damaged due to excessive playing, rough handling, or neglect by the customer (you bought it, you broke it, you keep it). Once the damage on your item has been assessed we will issue a return authorization (RA) number, and mail you a shipping tag which will allow you to send the item back at no cost to you. The item must be sent back with original packaging and any accessories it came with. Also you must include the RA number; items returned without a RA number will not be processed. Once the returned item has been processed you will be issued a refund for the item. Happy Panda Toys will only accept returns on items purchased at www.happypandatoys.com

Apparel

We will accept exchanges on apparel. If you are unable to wear the item you have purchased due to fit or quality email customer service within 14 days of receiving the item and include your order number, issue, and the size of the replacement garment. You will then be issued a return authorization number and a shipping tag will be mailed to you so that you may ship the item back at no cost to you. The item must be shipped back in original condition including any packaging or tags it was received with. If Happy Panda Toys receives the returned item with any damage (damage includes but is not limited to: stains, missing tags or packaging) no refund or replacement will be issued. Happy Panda Toys will keep the damaged item unless the customer pays for shipping back to him/her. Once the item is processed a replacement will be issued. If the requested replacement is no longer available a refund will be issued. Happy Panda Toys will only accept returns on items purchased at www.happypandatoys.com 

Sale/ Reduced Price
All reduced price or sale items purchased at Happy Panda Toys are final sale. No returns of exchanges are accepted.

PRE-ORDERS

All pre-order items can be cancelled as long as they are cancelled before the item ship date stated in the listing. Because our vendors do not accept cancellations or returns all cancelled pre-orders are subject to a 30% cancellation fee. 


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